---
title: I did not receive my order, or some items were missing or arrived damaged. What should I do?
description: did not receive, Order issue
---

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# I did not receive my order, or some items were missing or arrived damaged. What should I do?

TikTok Shop is responsible for delivering your items in working condition. If your item fails to ship, arrives damaged or malfunctioning, or is stolen before collection, please contact TikTok to request a refund or replacement. 

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