TikTok Orders and bolt

Information regarding your TikTok orders and the bolt claim process

• How can I change or cancel my order?
• What should I do if my order doesn’t arrive or arrives damaged?
• What is the limit of liability per claim?
• Where can I check my coverage?
• My item is still under warranty. Who do I contact if there is an issue with it?
• I did not receive my order, or some items were missing or arrived damaged. What should I do?
• Who do I contact if my item gets damaged after my bolt Coverage has ended?
• Can I make a claim if I have requested a refund from TikTok Shop?
• Is my bolt Protection tied to the TikTok Shop item I purchased at the same time?
• I have more than one TikTok Shop purchase protected with bolt protection. How do I know which protection covers which item?