Skip to content
Contact Us
  • There are no suggestions because the search field is empty.

Can I make a claim if I have requested a refund from TikTok Shop?

  • If you have an issue with your item and it is eligible for TikTok's Money Back Guarantee, please start your return with TikTok Shop to get a refund for your item. 
  • If your refund request is denied, please collect documentation of your conversation with TikTok and start a claim.