Where can I check my claim status?

Claims filed with bolt can be tracked in the bolt Claims portal by logging in to your account and selecting “Claims”.

• Log into your TikTok shop app and go to “Orders” section under the “Shop” tab.
• Select the protected product you need to check file a claim status on.
• Click on “Submit claim on bolt” or “View plan” to enter the bolt claims portal
• Log in to the bolt claims portal using the same email used for your TikTok shop purchase and select “Claims”